Return and Refund Policy

At Postur, we are committed to providing you with products that help manage your pain and improve your quality of life. We believe in the effectiveness of our products and recommend that you use them for at least 21 days before considering a return.

The same principle applies to these countries - Canada, United States, United Kingdom, Australia, New Zealand, France, Spain, Mexico, South Africa, Germany

Return, Refund & Exchange Policies & FAQs:

WHERE CAN WE REACH YOU?

Our CS team is always available and will get back to you within 24 hours. Contact them at:

Email:info@postur.co.uk

To expedite the process, by phone and email, please make sure to clearly state your order number, issue/concern, email (and first and last name) when you made the purchase. We will get back to you within 24 hours.
Also be aware that some companies pretend to be Postur. If you've ordered items and we can't locate the order ID in our system, it's very likely that it was ordered from a company pretending to be a Postur.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

We are confident that our products work and we encourage you to try them first for a minimum of 21 days and take full advantage of the benefits of Postur. If you are still not satisfied and wish to return the items, you can do so after 21 days, within the 45-day period covered by our money-back guarantee. Please follow the instructions below:

Enter your order number and email address to get started
Follow the instructions and select the items you'd like to return
Once your application is approved, you will receive a confirmation email with shipping instructions

WHICH ITEMS ARE NON-REFUNDABLE?

Shipping costs (if applicable)
Expedited Processing Fee
Porch Pirate Protection Fee
Consumable items, such as adhesive pads and foot detox pads or similar products.

I RECEIVED A DAMAGED ITEM. WHAT MUST I DO?

If the purchased product is damaged, please contact us by emailwithin 7 days after delivery date. Please provide a brief description and video/photo of the damaged product. We will issue a replacement immediately . To speed up the process, be sure to follow this format when emailing our customer support team:

Subject: Damaged or defective product

Order No.:
Full name:
Description and photo or preferably a video of the defective product
Contact Email Address:

MY PRODUCT WAS LOST IN TRANSIT OR WAS STOLEN.

If you have purchased aPirate Porch Protection Item To cover theft and products lost in transit, we will issue a replacement immediately. To speed up the process, be sure to use this format when emailing our customer support team:

Subject Line: Stolen, Lost in a Transit Order with Protection from Porch Pirates

Order No.:
Full name:
Contact Email Address:

Our CS team will immediately perform a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DIDN'T PURCHASE PORCH PIRATE PROTECTION:

We advise you to contact your local station, your local operator and indicate what happened. We cannot guarantee a full refund or replacement for lost or stolen items.

MY ORDER MUST BE SHIPPED TO AN ADDRESS OUTSIDE OF THE UNITED STATES/AU AND OTHER COUNTRY-SPECIFIC STORES OFFERED BY POSTUR. DO YOU SHIP TO COUNTRIES OUTSIDE OF THESE SPECIFIC STORES?

You can order from our US/UK and AU stores, however, we cannot guarantee that it will be delivered or that you will not pay customs fees.

HOW DO I RETURN ITEMS?

To find out how to ship returned products, please refer to the email received after making the return request. *Note: Customers are responsible for shipping their returns, we do not provide return labels. Please also do not return the product without prior consultation with our team.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

Refund to original form of payment
Refund to store credit (if applicable)

HOW MUCH WILL I GET MY REFUND?

As soon as you have returned the product and our team has inspected it, we will send you an email regarding the approval or rejection of your refund request. Items must be in good working order and all manuals and other accessories are included.

We will refund you the full price of the product minus the value of any discount and shipping costs.

DELAYED OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Check your bank account to make sure the refund hasn't been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Contact your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still have not received your refund, please feel free to contact us atinfo@postur.co.uk.

WE RESERVE THE RIGHT TO CHANGE THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Postur. We value your trust and look forward to helping you manage your pain and improve your quality of life.

You have questions?

Feel free to write to us at info@postur.co.uk. We're here to help :-).

POSTURE

Ecommaster
Matteo Pellegrini
Rue du progrès 13
2400 Le Locle
Switzerland
CHE-146.632.197